Terms & Conditions
All courses require pre-booking. To secure your place(s) on a course, payment must be paid in full upon booking.
If you are unable to attend your booking, simply let us know at least 28 days prior to the course start date. We will try to arrange an alternative course time/date free of charge.
If you cancel anytime up to 28 days prior to the course start date, you will be refunded 50% of the course fee. There will be no refund if cancellation is within 28 days of the course start date. The same no refund policy applies to short notice bookings made within 28 days of the course start date.
In the unlikely event that Black Rock Outdoor Company has to cancel your course, you will receive a full refund within 14 days of cancellation.
Insurance & Liability
Black Rock Outdoor Company has £5,000,000 of Public Liability Insurance with a reputable insurer. Courses are delivered in various locations, in all weather conditions and these environments are never completely free of risks. Black Rock Outdoor Company constantly assesses our sites and does anything possible to minimise these risks, locations are chosen which show the lowest risk for each course.
Black Rock Outdoor Company will not be held liable for accidents, mishaps or losses that are not a result of negligence on the part of Black Rock Outdoor Company or its staff, or due to failure to follow instructions by the Instructors.
Black Rock Outdoor Company will not be responsible for any accidents or mishaps occurring to third parties taught by you. It is advisable for customers to take out their own insurance to cover any damage to personal property, cancellation, losses and injuries to which Black Rock Outdoor Company is not liable.
Behaviour & Safety of Participants
Black Rock Outdoor Company reserves the right to remove any person/s (without refund) who do not follow behavioural guidelines. It is unacceptable to use abusive, aggressive behaviour of any kind and/or act in a way that jeopardises the enjoyment, safety, or well being of other participants, themselves or members of staff. Clients must comply with all reasonable instructions and directions from the instructors.
The staff of Black Rock Outdoor Company will often take photographs and at times use video for advertising reasons. If you do not want to be photographed or videoed, Black Rock Outdoor Company must be informed prior to course.
Any complaints should be brought to the attention of an instructor during the course. If a customer has a complaint after the course, it must be put in writing within 14 days of the course end date. Black Rock Outdoor Company will not be liable for any complaints received after 14 days of the course end date.
These terms and conditions form the basis of the contract between Black Rock Outdoor Company and yourself as the client, This cannot be changed, unless in writing by Black Rock Outdoor Company.
If you have any further questions please don't hesitate to contact us via email:
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