​

Booking Policy

All courses require pre-booking. To secure your place(s) on a course, payment must be paid in full upon booking.

 

​

Cancellation Policy

If you are unable to attend your booking, simply let us know at least 28 days prior to the course start date.  We will try to arrange an alternative course time/date free of charge. 

If you cancel anytime up to 28 days prior to the course start date, you will be refunded 50% of the course fee. There will be no refund if cancellation is within 28 days of the course start date. The same no refund policy applies to short notice bookings made within 28 days of the course start date.

In the unlikely event that Black Rock Outdoor Company has to cancel your course, you will receive a full refund within 14 days of cancellation.

​

​

Insurance & Liability 

Black Rock Outdoor Company has £5,000,000 of Public Liability & Professional Insurance with the UK's leading bushcraft insurer. Courses are delivered in various locations, in all weather conditions and these environments are never completely free of risks.

Black Rock Outdoor Company regularly assesses our sites and does everything possible to minimise risks, by choosing locations that show the lowest risk for each specific course.

Black Rock Outdoor Company will not be held liable for any illness or injuries that occur during or as a result of our activities, unless it is a direct result of our instructors negligence. This is particularly important if participants have gone against our instructions or professional advice.

Black Rock Outdoor Company will not be held responsible for any damages to land, property, or persons, caused by our past customers, should they choose to replicate any techniques, skills or methods we have shown them during one of our activities. It is advisable that all of our customers who wish to practice or teach anything they have learned on our activities, take out their own liability insurance.

​

Behaviour & Safety of Participants

Black Rock Outdoor Company reserves the right to remove any person/s (without refund) who do not follow behavioural guidelines. It is unacceptable to use abusive, aggressive behaviour of any kind and/or act in a way that jeopardises the enjoyment, safety, or well being of other participants, themselves or members of staff. Clients must comply with all reasonable instructions and directions from the instructors.

​

​

Photography

The staff of Black Rock Outdoor Company will often take photographs and at times use video for advertising reasons. If you do not want to be photographed or videoed, Black Rock Outdoor Company must be informed prior to course.

​

​

Complaints

Any complaints should be brought to the attention of an instructor during the course. If a customer has a complaint after the course, it must be put in writing within 14 days of the course end date. Black Rock Outdoor Company will not be liable for any complaints received after 14 days of the course end date.

​

​

These terms and conditions form the basis of the contract between Black Rock Outdoor Company and yourself as the client, This cannot be changed, unless in writing by Black Rock Outdoor Company.